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CONNECTOR SUPPORT

Get a connector working again.

Report connector problems with enough context for safe, focused troubleshooting.

Report a connector issue

Email connector support with the details below. We may ask for additional diagnostics, but we will never ask you to send passwords, OAuth tokens, client secrets, authorization codes, or unredacted credentials.

Email connector support

Support contact: developer@getmetrics.me

Include these details

  • Connector and destinationName the data source and whether it happened in Looker Studio or Google Sheets.
  • Time and account contextProvide the approximate time, time zone, and a non-sensitive resource name or masked ID.
  • Expected and actual resultDescribe what you tried, what you expected, and what happened instead.
  • Safe diagnosticsInclude the visible error message, safe request ID, and a screenshot with credentials removed.

Checks you can try first

These actions resolve the most common authorization, field compatibility, and temporary refresh problems.

Authorization expired

Reconnect the affected platform and confirm that the account still has access to the selected resource.

Fields or reports are missing

Check that the field is supported for the selected account, report level, date range, and breakdown.

A refresh fails

Retry once, then record the visible error, approximate time, destination, and connector name.

Privacy, access, and deletion

For details about connected-platform data, Google user data, retention, revocation, and deletion, review the policies below before sending a request.

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